Choosing the right languages for your AI voice agent

Fewer than 10% of Indians are comfortable holding a service conversation in English. If your automation speaks only English, you are automating frustration.

Start with your call recordings. KKHS Voice's language analytics show you the actual distribution of languages your callers use — most businesses are surprised by how much Hinglish dominates.

Prioritise the top two languages first and script them properly with native review, rather than launching six languages with machine-literal translations.

Enable auto-detection so the agent greets in a neutral bilingual opening and switches to the caller's language within the first sentence.

Review transcripts weekly for code-switching patterns. Real callers mix languages mid-sentence, and your agent's knowledge base should include those mixed phrasings too.